Shipping Policy
Last updated: October 9, 2025
This Shipping Policy describes how Mad Priest Miniatures (Asociația de Modelism Mad Priest – Preotul Trăznit) (“we”, “us”, “our”) processes, ships, and delivers orders placed through our website.
By placing an order with us, you agree to the terms outlined below.
- SHIPPING DESTINATIONS
We currently ship orders to:
– Romania
– European Union (EU)
– International destinations (outside the EU)
If your country is not available at checkout, please contact us before placing an order.
- ORDER PROCESSING TIME
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may be longer during peak periods, promotions, holidays, or for made-to-order items.
- SHIPPING METHODS AND CARRIERS
Orders are shipped using third-party courier and postal services selected based on destination and availability.
- ESTIMATED DELIVERY TIMES
– Romania: 1–5 business days
– European Union: 5–10 business days
– International (outside EU): 7–21 business days
Delivery times are estimates and may vary.
- SHIPPING COSTS
Shipping costs are calculated at checkout based on destination, weight, and shipping method.
All applicable fees are displayed before order confirmation.
- CUSTOMS, DUTIES, AND TAXES
For orders shipped outside the EU, customs duties and import taxes may apply.
These charges are the responsibility of the customer.
- TRACKING INFORMATION
Tracking information will be provided where available.
- INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
We are not responsible for issues caused by incorrect information.
- LOST, DELAYED, OR DAMAGED SHIPMENTS
If an order arrives damaged, please contact us within 48 hours and provide photos.
We are not liable for courier delays or force majeure events.
- FAILED DELIVERIES
If a shipment is returned due to failed delivery, reshipment costs are borne by the customer.
- CONTACT
Email: office@mad-priest.com
Phone: +40 723 230 881